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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify improvements
   • Assist team to review current processes, operations or products and identify options for radical improvements
   • Facilitate team and personnel to evaluate the options and agree on improvements to be made
   • Encourage and assist team and personnel to plan the activities and identify metrics to be monitored
   • Facilitate allocation of resources and strategies to manage impact on routine work
2. Facilitate the event
   • Assist team to gather baseline data on the selected metrics
   • Assist team to identify and address barriers to making the improvements
   • Monitor team dynamics and facilitate team focus and cooperation
   • Liaise with sponsor to communicate progress and maintain their support
3. Evaluate improvements
   • Assist team to gather and interpret data on the metrics
   • Facilitate team activities to evaluate the outcomes of the event
   • Identify causes for areas of poor performance from changes and identify changes to address them
   • Report to sponsor and stakeholders on the outcomes of the event
4. Embed improvements
   • Establish mechanisms to ensure new systems and practices are communicated to relevant personnel
   • Motivate team to apply the new systems and practices and sustain improvements
   • Ensure the new systems and practices are reflected in procedures
5. Prepare for improvement event
   • Engage team members in the improvement event
6. Identify process or processes to be targeted in the improvement event
7. Assist team members to identify how their own roles contribute to value to the customer
8. Assist team to identify the boundaries of the event, including imposed exclusions
9. Identify key process indicators and other information required for improvement event
10. Identify skill needs for personnel engaged in breakthrough improvement event and arrange for required training
11. Establish communication processes with sponsor and stakeholders
    • Assist team to review current processes, operations or products and identify options for radical improvements
12. Facilitate team and personnel to evaluate the options and agree on improvements to be made
13. Encourage and assist team and personnel to plan the activities and identify metrics to be monitored
14. Facilitate allocation of resources and strategies to manage impact on routine work
    • Assist team to gather baseline data on the selected metrics
15. Assist team to identify and address barriers to making the improvements
16. Monitor team dynamics and facilitate team focus and cooperation
17. Liaise with sponsor to communicate progress and maintain their support
    • Assist team to gather and interpret data on the metrics
18. Facilitate team activities to evaluate the outcomes of the event
19. Identify causes for areas of poor performance from changes and identify changes to address them
20. Report to sponsor and stakeholders on the outcomes of the event
    • Establish mechanisms to ensure new systems and practices are communicated to relevant personnel
21. Motivate team to apply the new systems and practices and sustain improvements
22. Ensure the new systems and practices are reflected in procedures

Range Statement

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